To elevate the quality of services provided by managing agent (MA) companies, the Association of Strata Managers (ASM) has signed a Memorandum of Understanding with the Building and Construction Authority of Singapore (BCA) to provide training and accreditation of Individuals and Firms offering MA services.
The ASM training course comprises of four modules; one module covering Legislations will be conducted by BCA Academy. The remaining three modules covering Strata Management practice, administration and building maintenance will be conducted by ASM’s training partner, Singapore Polytechnic / Real Estate & Construction Academy (RECA). Individuals passing the three Strata Management modules will be awarded a Specialist Certificate in Strata Management by RECA or Certificate in Strata Management by Singapore Polytechnic.
Individuals who pass the Legislation module by BCA Academy and who attain the Certificate in Strata Management will be certified as an accredited MA Individual. To be eligible for consideration as an Accredited MA firm, the firm must meet the prescribed minimum proportion of its staff trained and certified as an ‘Accredited MA Individual’. Both Individuals and Firms will also need to meet ASM’s academic/professional qualifications and strata management work experience requirements.
See our FAQ for more information.
Q1. What are the objectives of the ASM Accreditation Scheme for Managing Agent Firms & Individuals?
A1. The ASM Accreditation Scheme seeks to raise the standards and quality of services provided by Managing Agent (MA) Individuals and Firms and is the result of intensive consultations with stakeholders. The Scheme is supported by the Building & Construction Authority (BCA).
Q2. How will the Accreditation Scheme be administered?
A2. Accreditation will be done at Individual and Firm level.
Individuals practising or intending to practise as a Managing Agent will be required to undergo a prescribed training course conducted by ASM’s training partner, Singapore Polytechnic or Real Estate & Construction Academy (RECA) and the BCA Academy.
The training course comprises of four modules; one module covering Legislations will be conducted by BCA Academy. The remaining three modules totaling 50 hours duration covering Strata Management practice, administration and building maintenance will be conducted by SP or RECA.
Notwithstanding exemptions from the prescribed training if any, all Individuals will be required to take two examinations covering its three modules. Individuals passing the examinations will be awarded a Specialist Certificate in Strata Property Management (from RECA) or Certificate in Strata Property Management (from SP PACE).
Individuals who passed the Legislation module by BCA Academy and who attained the Specialist Certificate in Strata Property Management or Certificate in Strata Property Management, will be deemed to have met the training requirements of a MA Individual, subject to them meeting a minimum of two years relevant full-time direct work experience pre or post training.
ASM on its part will require all Headquarters and Site Staff including Directors, Managers, Executives and Officers of its member firms, who manage, interact and advise the MCST council members and residents to be trained and pass the prescribed examinations to be certified as an Accredited MA Individual.
Firms will be classified as Tier 1 and Tier 2 for the purpose of accreditation; the differentiation being in the qualification/s of key management personnel and years of strata management experience as shown in the table below:
To be eligible for consideration as an Accredited MA firm, the firm must meet the prescribed minimum proportion of its staff trained and certified as an ‘Accredited MA Individual’ as shown in the table below:
The accreditation of MA firms will be done in two stages:
The firm needs to submit the following information in a standard format:
– Paid up capital
– Professional Indemnity Insurance taken
– Qualifications and experience its key management personnel/officer
– Number of defined MA staff and proportion (%) of them trained and certified as an ‘MA Individual*
– Track record of projects over the last three years.
ASM will review the information sent and decide on the Tier of Firm which the applicant will be eligible to be accredited under.
An invitation will then be extended to one key management personnel and one staff to attend a Stage 2 interview conducted by the Accreditation Panel.
The estimated 1.5 hour structured interview will seek to establish the firm’s:
– Knowledge of the functions and scope of strata property management functions
– Awareness of recent changes in Strata Management legislations and market
– Communication skills, professional integrity and objectivity.
Upon satisfactory performance in the interview by the two representatives, the firm is deemed to have met the ‘Accredited MA Firm’ Tier 1 or 2 requirements.
Q3. What is the validity of the Accredited Status and what is the renewal process?
A3. MA Individual
The ‘Accredited MA Individual’ status will remain valid for a period of three years upon conferment.
The ‘Accredited MA Individual ‘ is expected to adhere to ASM’s Code of Professional Conduct and
Ethical Standards at all times.
Renewal of the accredited status is subject to:
i) No valid major complaints on the Accredited MA Individual as determined by ASM’s Disciplinary Committee, and
ii) Fulfilment of the annual 8 hours CPD requirements.
The ‘Accredited MA Firm’ status will remain valid for a period of three years upon conferment.
The ‘Accredited MA Firm’ is expected to adhere to ASM’s Code of Professional Conduct and Ethical
Standards at all times.
Renewal of the accredited status is subject to:
i) Meeting the prescribed minimum proportion (%) of MA defined staff trained and certified as an
Accredited MA Individual, applicable in that year of renewal
ii) No valid major complaints on the firm and its services.
Q4. Is the accreditation scheme voluntary or mandatory?
A4. The accreditation scheme is not mandatory but encouraged. Accredited MA individuals and firms can distinguish themselves as professional and quality service providers.
Q5. When will the Accreditation Scheme take effect?
A5. BCA will grant Provisional Recognition of ASM’s Accreditation Scheme and training for a period of one year from the effective date of the signing of the Memorandum of Understanding between ASM and BCA scheduled for the afternoon of 12 February.
The Provisional Recognition Period may be suspended or revoked or extended as BCA deems fit as per the terms in the MOU. ASM will not confer accreditation to any individual or a firm during this Provisional Recognition Period and will use this period to build up the number of trained Individuals for Firms to be accredited.
Upon BCA’s issue of a ‘Certificate of Recognition’ of ASM’s Accreditation Scheme, ASM will start to confer accredited status to MA Individuals and Firms who have met the accreditation requirements in the Provisional Recognition Period. It will also initiate a Register of Accredited MA Individuals and Firms which will be openly available on its website or made available by hard or soft copy on request from MCSTs and other vested parties,
The Register will be updated on a regular basis to include new Accredited MA Individuals and Firms and/or to remove those who have lost their accredited status due to valid complaints and/or failure to meet renewal of accreditation requirements.
The Register will be maintained for the validity period of BCA’s ‘Certificate of Recognition’ viz. three years from the date of issue of the ‘Certificate of Recognition’ or terminated at such time the ‘Certificate of Recognition’ is suspended or revoked by BCA.
Q6. Can a MA Individual or Firm whose accreditation application is not successful or renewed continue to provide MA services?
A6. Yes, they are not precluded from continuing to offer their service.
Notwithstanding, any Individual or Firm which has its accreditation application rejected and/or is not granted a renewal of an accredited status may send a written request for review to ASM’s Accreditation Committee within one (1) week after ASM’s notification.
A meeting of the Accreditation Committee will be convened to address the appeal. The Individual or Firm will be informed of the outcome within four weeks from the receipt of the request to review. The decision taken by the Accreditation Committee is final and no further appeal will be allowed.
Q7. Can I have more information on the training and course fees?
A7. Specialist Certificate in Strata Property Management
1. Minimum Entry Requirements
I) GCE ‘O’ or ‘N’ Level with credits in English & Mathematics or equivalent and
II) Basic IT proficiency in use of MS Office software.
2. Course Modules & Examinations
Mode of delivery
The mode of delivery will comprise lectures delivered either face to face or by live streamimg /video conferencing.
For further details on the module coverage, please refer to course details below.
3. Course Fees $1,900 (before GST)
Course fee funding is available; please check with ASM’s secretariat.
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit to offset the unfunded portion of the course fees.
BCA Academy Module on Legislation
Please refer to BCA Miss Grace Teo at Tel: 62489834 or
Q8. Where can I find out more information on the Accreditation Scheme and how do I register ?
A8. The first training is scheduled to commence in June 2020.
For enquiries on schedules & registration: Please call ASM Secretariat at 66797799 (office) or
Email: [email protected]